In a meeting today, Chief Secretary Atal Dulloo reviewed the implementation of e-Office 2.0, a digital initiative to establish a paperless governance model across 207 tehsils in Jammu and Kashmir.
Key Directives and Progress
During the meeting, Dulloo emphasized the importance of safeguarding existing paper records, directing Deputy Commissioners to create a plan for the timely scanning of all public-facing files. This is intended to prevent any disruption in government services after the complete transition to e-Office. He also urged the IT Department to expedite the onboarding of remaining users and to focus on training them for efficient service delivery.
IT Secretary Dr. Piyush Singla highlighted the system’s benefits, which include faster service delivery, quicker decision-making, and increased accountability and transparency. He explained that the rollout is happening in four phases and that significant progress has already been made.
Here are some key achievements:
- Onboarding: 20,517 users and 3,804 offices have been onboarded, achieving over 95% of the target for both.
- IT Infrastructure: Over 20,580 government email IDs and 11,375 VPN connections have been created.
- Support & Training: Help desks are now operational in all 20 districts and the Civil Secretariat. More than 220 training sessions have been conducted for departmental staff, Heads of Departments, and Deputy Commissioners.
To ensure a smooth transition, a multi-tiered implementation team has been set up at the UT, Divisional, and District levels. The teams are responsible for coordination, technical assistance, and user onboarding, with administrative oversight from the IT Secretary and District Commissioners. The next steps will focus on achieving 100% user coverage, expanding VPN facilities, and creating district-specific escalation protocols to ensure uninterrupted functioning of e-Office across the region.
